Terms and Conditions

Terms and Conditions

(the boring but useful bit)

Postage

Items will be dispatched within two working days. Postage times will depend on how far away you are and which options you select. Contact us if you feel you have waited too long.

Sizing

Sizes are listed, where possible, in metric and imperial as well as US and UK sizes for rings. If you're still not sure, please feel free to get in contact.

Custom Orders

Custom items must be paid for in advance as they cannot be re-sold. Please give as much information as you can to get just what you want. Please specify if you would like them made by Huw (metal stamping and steampunk) or Karen (fantasy and fun colours).

When the details are settled, we will give you an overview of how long it should take and the price. If you request in progress pictures, we will be happy to send these. Check out the gallery for some custom items we have made.

Hallmarking

Any silver items over 7.7g will be hallmarked. Full details contained in this document.

Refunds Policy

Firstly, if you have any problems, please do get in touch. Please check sizing first as if we refund because something does not fit, you will have to pay the cost of return postage.

For hygeine reasons, we cannot accept returns of pierced jewellery, unless faulty.

If something breaks, we will be happy to repair it for you. If you would prefer a refund, please return it to us so we can see what the fault is.

You are entitled to the usual cooling off period and refunds, replacements or repairs if you feel the items are misrepresented or not fit for purpose. Seach "consumer rights Which" for an up to date overview of your consumer rights.